Terms and conditions

Provider

Rowan Growth (hereafter, "the Product") is owned by Rowan, S. Coop. Galega (Tax ID F26697466), Galician cooperative with address at C/ Cesáreo González, 25, 36210 Vigo (Pontevedra), Spain. Contact: hola@rowangrowth.es · +34 698 93 94 76.

B2B nature of the contract

Rowan Growth is contracted exclusively by companies, sole traders, cooperatives, and other legal entities in the course of their economic activity. It is not offered to consumers within the meaning of Spanish Royal Legislative Decree 1/2007 (TRLGDCU). Consequently, the 14-day right of withdrawal for consumers does not apply.

Acceptance of terms

Upon contracting Rowan Growth (signup in the dashboard, signing a proposal, or making the first effective payment, whichever happens first), the customer accepts these terms in full. These conditions constitute the contract between the parties together with the signed commercial proposal and the description of the contracted plan at /en/pricing.

Product description

Rowan Growth is a self-service SEO and GEO (Generative Engine Optimization) tool that guides the customer step by step to improve their presence in search engines and AI assistants. Depending on the contracted plan (Starter, Growth, or Scale), it also includes complementary services for assisted content, AI monitor, and digital PR. The concrete scope of each plan (number of articles, domains covered, report cadence, human editorial review, etc.) is published at /en/pricing and prevails over any prior communication or commercial material.

Customer obligations

• Provide the technical access required (Google Search Console, CMS, analytics) within a reasonable time after signup.
• Review and approve content when requested, within the agreed SLA.
• Keep the configured payment methods up to date.
• Communicate relevant changes in their business (rebranding, mergers, domain changes) that affect the service.
• Not use the service for unlawful or fraudulent purposes, illegal content, or content infringing third-party rights.

Payment and invoicing

Rowan Growth is billed monthly in advance via Stripe Payments Europe Ltd. (Ireland, EU). VAT is calculated under the tax rules applicable to the customer (general regime, or reverse charge if the customer is an intra-Community operator with a valid EU VAT number). The first invoice may include the one-time setup fee indicated in the contracted plan.

Non-payment of a monthly invoice entitles Rowan Growth to suspend access to the Product after two email reminders separated by 72 hours. Suspension does not exempt the customer from paying the invoiced period.

No lock-in and cancellation

Rowan Growth has no mandatory lock-in. The customer may cancel at any time from the dashboard at app.rowangrowth.es or by email to hola@rowangrowth.es with at least 7 days' notice before the end of the current monthly period. Cancellation takes effect at the end of the monthly period already paid; prorated amounts are not refunded.

Support and timelines

Support is provided via in-dashboard chat and email during business hours (Monday to Friday, 9:00–18:00 Spain peninsular time), excluding Spanish national and Galician regional holidays. Target first response time: 1 business day. For critical incidents that block Product functionality, the target is reduced to 4 business hours. These are service objectives, not absolute guarantees.

Warranties and limitation of liability

Rowan Growth is provided with professional rigor but does not guarantee specific rankings, traffic volumes, or specific mentions in search engines or AI assistants: the result depends on factors outside our control (Google algorithms and AI models, competitor activity, market behavior, the customer's own decisions about their website, and in particular that the customer completes the steps guided by the tool and approves the actions it proposes).

The accumulated liability of Rowan, S. Coop. Galega toward the customer for any cause related to the Product is limited to the amount effectively paid by the customer in the three (3) months immediately preceding the triggering event, without prejudice to damages that cannot be limited legally (willful misconduct, infringement of fundamental rights, or data protection regulations).

Confidentiality

All customer information we access during the engagement (credentials, analytics data, content, strategy) is treated strictly confidentially. The confidentiality obligation survives 2 years after the end of the contract. It is not shared with third parties except by legal obligation, judicial order, or explicit authorization by the customer.

Intellectual property of the content

Content produced by the tool tailored for the customer and published, after their approval, on their digital properties (articles, schema, copy) becomes the customer's property once the corresponding monthly invoice has been paid. The software, methodologies, internal templates, trained models, and tools that make up Rowan Growth remain the exclusive property of Rowan, S. Coop. Galega. We retain the right to mention the customer as a case study (without sensitive data) unless expressly prohibited in writing.

Subcontracting and processors

Rowan, S. Coop. Galega may rely on external technology providers (hosting, payment gateway, LLM providers, SaaS tools) to deliver the Product. The relationship with those providers is governed by the corresponding contracts and, for personal data matters, by the Privacy policy.

Force majeure

Neither party will be liable for non-performance or delays due to force majeure (natural disasters, widespread internet outages, failures of critical third-party providers, decisions by public authorities, armed conflict, or pandemics). The affected party will notify the other as soon as reasonably possible.

Modification of terms

Rowan, S. Coop. Galega may modify these terms with 30 days' notice by email to the customer's contact. If the customer does not accept the new terms, they may cancel the Product at no additional cost before the new terms take effect; continued use after that date implies acceptance.

Assignment of the contract

The customer may not assign this contract to a third party without prior written consent from Rowan, S. Coop. Galega. Rowan, S. Coop. Galega may assign the contract to a successor entity in case of corporate restructuring, merger, or transfer of a business unit, notifying the customer with reasonable advance notice.

Applicable law and jurisdiction

These terms are governed by Spanish law. The parties will attempt in good faith to resolve any dispute before going to court. If no agreement is reached, they expressly submit to the Courts of Vigo (Pontevedra, Spain), waiving any other jurisdiction that may apply.

For contractual questions, email hola@rowangrowth.es.